Faq

📦 Order & Shipping

1. How do I track my order?

  • Email check: You will receive a confirmation email with order details and real‑time status after placing your order.

  • Website check: Log into your MAYSEEN account and go to "My Orders" to view all orders and updates.

2. How long does order processing and shipping take?

  • Orders are typically processed and shipped within 1–3 business days after the order is placed (excluding weekends and holidays).

  • Processing may take a little longer during promotions or holidays due to high order volume.

3. How can I modify or cancel my order?

  • If you need to modify your order, please contact customer service within 1 hour of placing the order.

  • Once the order has been shipped, no changes can be made.

4. How is the estimated delivery time calculated?

  • Estimated delivery time = order processing time (1‑3 business days) + shipping time (varies by destination country/region).

5. What about customs duties and import taxes for international orders?

  • International orders may incur additional customs duties and import taxes based on the destination country’s regulations. These fees are determined by local customs. MAYSEEN cannot control or predict them. Please check your local policies before ordering.

6. What if my order shows as delivered but I have not received it?

  • First, check your mailbox, porch, garage, front desk, etc., and ask family members, neighbors, or anyone who may have accepted the package.

  • If still not found, contact your local post office for more delivery details.

  • If the issue remains unresolved, contact customer service for further assistance.

7. What if my package is lost in transit?

  • First, double‑check your shipping address and ask family, neighbors, or your front desk. Sometimes the courier’s tracking status updates slightly early. You can check again later.

  • If you still cannot find it, contact customer service. They will help you investigate with the carrier.

💳 Payment & Returns

1. What payment methods does MAYSEEN accept?

  • PayPal and credit cards.

  • All orders are settled in USD.

  • You can pay with a credit or debit card even without a PayPal account.

2. Why did my payment fail?

  • Possible reasons include bank restrictions, incorrect billing information, or security verification issues. If payment fails, check your payment details or contact your card issuer.

3. What is the return policy?

  • You may return unused and unopened items within 30 days of receiving your order (must be in original packaging).

  • For non‑quality returns (e.g., changed mind, bought by mistake), a 20% restocking fee applies.

  • Note: Used lashes cannot be returned. Used items returned will also be subject to a 20% restocking fee.

4. How do I initiate a return?

  • Contact customer service with your order number and return reason to obtain a Return Authorization (RA) number.

  • Clearly mark the RA number on the returned package.

5. What if I receive a defective or damaged product?

  • You can contact customer service within 14 days of receiving your order. We will replace the same item.

6. How long does a refund take?

  • Refunds are typically processed within 24–48 hours after approval. However, the actual time for the funds to appear in your account may vary depending on your payment provider.

🌟 Membership & Rewards

1. How do I become a member?

  • Simply register an account – you will automatically become a member and enjoy exclusive benefits.

2. What are the exclusive benefits for members?

  • Points rewards: Earn points by shopping, writing reviews, etc.

  • Exclusive discounts and birthday gifts: Enjoy member‑only discounts and a special birthday gift.

  • Early access to new products and member‑only events: Get the latest product news and join events.

  • Join the VIP WhatsApp group: Connect with the community, see real customer photos, and receive personalised offers by email.

3. How do I earn and use points?

  • Earn points by: registering an account, joining the VIP group, placing orders, participating in birthday rewards, writing reviews, referring friends, following social media accounts, etc.

  • Points can be redeemed for discount coupons, exclusive gifts, and free shipping vouchers.

  • Points are valid for 1 year – use them before they expire.

💡 Product Usage Questions

1. Why do my magnetic lashes fall off?

  • Make sure the lashes are correctly aligned with your natural lashes and properly attached.

  • Try gently cleaning the magnetic strips and reapply following the tutorial.

  • If the problem persists, contact customer service for help.

2. I’m using magnetic lashes for the first time. Any tips?

  • MAYSEEN magnetic lashes are beginner‑friendly and glue‑free, but first‑time use may take a little practice.

  • It is recommended to practice in a well‑lit area in front of a mirror, following the step‑by‑step tutorial. Most users can apply them quickly and easily after a few tries.